We use Cookies on this website to enable shopping cart functionality and to help improve your shopping experience. By using this site you agree to this requirement.

FAQ

Account

1. You need to create an account to purchase from our store ?
With "My Account", you can create a personal profile and access a variety of services, including managing your delivery addresses and payment details, and tracking/managing orders.
You can also subscribe to our newsletter to be the first to know about


2. What is "My Account"?
You can also subscribe to our newsletter to be the first to know about promotions and exclusive offers. With "My Account", you can create a personal profile and access a variety of services, including managing your delivery addresses and payment details, and tracking/managing orders.

3.How do I make changes to my account?

It's really easy: log into your user account, then click the relevant tab to edit any of the details within it

How do I retrieve my password?
4.Forgotten your password?
No need to panic, we've got your back: simply click the "Forgot Password" tab on the account login page to reset your password.
You just need to enter your email and a password reset link will be sent to you.

Tip: Change your password to something memorable straight away so you can easily access your account the next time.

5 I lost my password and I haven't received an email for generating a new one?

The email is sent when you confirm your order. If you haven't received it, it could be because of your browser or email settings. Check your spam or junk mail folder.
If you still need help, feel free to contact our Customer Service by clicking the link at the bottom of the page. Our team will be happy to assist you.
I lost my password and I haven't received an email for generating a new one.
The email is sent when you confirm your order. If you haven't received it, it could be because of your browser or email settings. Check your spam or junk mail folder.
If you still need help, feel free to contact our Customer Service by clicking the link at the bottom of the page. Our team will be happy to assist you.


Technical :

Q: Can my product be repaired? 

A: Email HERE and one of the team will advise and email you an RMA notice. (Pictures of the parts to be repaired are also helpful to us)


Q: How long will it take to repair my product?
A: It depends on the fault and product but most repairs are turned around within 3 days.



Q: Do I get a warranty on my repaired item?
A: Yes. UDC offer one of the best repair warranties in the industry at 90 days.




How do I use a discount /credit points  ?